Tuesday, January 25 2022

Better Use of AI / ML, IOT and Data Science in DevSecOps and SRE – Internally

DENVER, September 30, 2021 –CSG® (NASDAQ: CSGS) today announced that the company has been recognized by Asia’s Largest DevSecOps Conference, DevOps India Summit, as the winner of Best Use of AI / ML, IOT and data science in DevSecOps and SRE – Inhouse. DevOps India Summit Awards 2021 is the world’s premier award on DevOps and SRE recognizing excellence in the areas of DevOps, DevSecOps, SRE and the use of AI / ML, IoT and data science in the field of improvement of DevOps, DevSecOps and SRE.

During the event, CSG showcased its own “Machine Learning Based Resolution Optimizer”, an internal asset designed and developed to support service delivery and operations. The Resolution Optimizer has reduced the average time to resolution of service requests, serving as a catalyst for faster and more accurate resolution of service requests raised by end customers and leading to better customer satisfaction. Additionally, system administrators have benefited from greater efficiency in increasing productivity and handling more service requests, further reducing resolution time for customers.

“At CSG, we enable our employees to be growth engines by providing our teams with the tools to develop, learn and innovate. With our Resolution Optimizer, we have created a solution to optimize efficiency and increase satisfaction of customers, especially with urgent projects, ”said Scott Prugh, CSG’s chief technology officer. “This recognition is a testament to the innovation and determination of the entire team, which stems from our mission to be bold, to be customer obsessed and to deliver results to our customers.”

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About CSG

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-centric architecture and customer-obsessed mindset help businesses around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build loyalty to the company. Mark. For nearly 40 years, CSG technologies and people have helped some of the world’s best-known brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With 5,000 employees in more than 20 countries, CSG is the trusted technology provider for the world’s leading brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real results to more than 900 customers in more than 120 countries. To learn more, visit us on csgi.com and connect with us on LinkedIn and Twitter.


Jordy spitale
+1 (504) 615-8820
[email protected]

Jean Réa
Investor Relations
+1 (210) 687-4409
[email protected]


CSG International Systems Inc. published this content on September 30, 2021 and is solely responsible for the information it contains. Distributed by Public, unedited and unmodified, on September 30, 2021 01:11:05 PM UTC.

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