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FCDO Privateness Discover: Coronavirus (COVID-19) Emergency Mortgage for UK Nationals Overseas for Value of Residing

By on March 9, 2021 0

Date of final modification: October 30, 2020

This privateness discover covers the gathering of non-public information for the needs of authorizing emergency loans from the Overseas, Commonwealth & Growth Workplace in the course of the coronavirus pandemic (COVID-19).

The granting of those emergency loans ended on October 30, 2020. This privateness discover stays printed for UK nationals who want to consult with it. FCDO will proceed to work with the HM Passport Workplace with respect to excellent loans (see paragraph 5). From October 30, the non-public information collected for the aim of processing these loans will likely be processed in accordance with the FCDO Consular Companies within the UK and Missions Overseas Privateness Discover.

1. Who we’re

The Overseas, Commonwealth & Growth Workplace, made up of groups working within the UK and UK embassies, excessive commissions and consulates overseas, is a part of the UK authorities. FCDO pursues our nationwide pursuits and tasks the UK as a drive for good on the earth. We promote the pursuits of British residents, shield the safety of the UK, uphold our values ​​and deal with world challenges with our worldwide companions. In performing these capabilities, we course of private information.

We are going to make sure that we deal with all private data in accordance with information safety legal guidelines, together with the UK Common Information Safety Rules and the Information Safety Act 2018.

Overseas, Commonwealth and Growth Workplace
King Charles Avenue

Use the cellphone: 020 7008 1500

2. What information we course of and why

On this time of disaster, British embassies, excessive commissions and consulates are processing private information for the aim of administering emergency loans to individuals eligible for repatriation and / or pending their return.

The information we course of contains the next: identify, tackle, gender, nationality phone quantity, e-mail tackle, passport data (together with {a photograph} of the primary web page of your passport), financial institution particulars, date and site of start. We may also have to course of proof of tackle, equivalent to a driver’s license, utility invoice, latest bank card or financial institution assertion, or rental settlement, which you submit as a part of the appliance course of.

3. Information supplied in occasions of disaster instantly or by third events

Generally, you should have supplied the info we maintain. In some circumstances, the info might have been supplied by a member of the family, relative or buddy calling us for recommendation or help. Nonetheless, this information is required earlier than we will offer you a mortgage.

We offer a hyperlink to this privateness discover in our Private data constitution and every time we talk with people on the right way to contact us (e.g. cellphone numbers / hotlines / internet types or SMS in case of disaster) with a view to spotlight how private information is saved and processed.

We’re processing this information as a result of it’s essential to carry out our official capabilities as a authorities division or as a result of it’s within the public curiosity in order that we will present help in the course of the present disaster. Extra particularly, it’s essential to course of this information with a view to confirm the eligibility of people for an emergency mortgage and the phrases of reimbursement.

When information from particular classes equivalent to well being information is processed, that is additionally carried out as a result of it’s essential for us to have the ability to assess eligibility for an emergency mortgage and due to this fact train our capabilities as a authorities division, and that is essential for common public causes. curiosity.

5. Information sharing

In the middle of offering emergency loans, we are going to share private information with third events so as, for instance, to verify eligibility or to e book journey in your behalf. These third events embrace airways and journey companies, in addition to the Driving and Automobile Licensing Company to confirm UK addresses. We might also share private information with regulation enforcement companies, the Division of Work and Pensions or the HM Passport Workplace for the aim of detecting and / or stopping potential fraud, together with fraud identification and profit fraud.

The place an emergency mortgage has been granted however not repaid in accordance with the phrases of that mortgage, we may also share private information with third events equivalent to loans score reporting companies and the federal government debt administration service, Indesser, who can use assortment companies to gather the debt. We might also share private information with different authorities departments in reference to unpaid money owed, together with:

  • HM Passport Workplace, as you might not have the ability to renew your passport till the mortgage is totally repaid
  • Division of Work and Pensions to request data which may be related within the occasion of non-payment of this debt, together with particulars of your present tackle and any advantages or indemnities paid to you
  • the driving and automobile licensing company to examine for any updates to the UK tackle in your driving license

6. Information processors

Though it’s the FCDO that determines eligibility for an emergency mortgage, when eligibility is confirmed, flights are often booked utilizing Company Journey Administration Pty Ltd (CTM) performing as a most popular accomplice of FCDO. Within the context of reserving these flights, CTM will course of sure private information talked about above as a subcontractor on behalf of FCDO.

This can embrace sharing a few of your private information with the airline and the departure and arrival airports if essential. This may increasingly embrace particular class information, equivalent to notifying an airline of mobility or particular help wants.

7. Safety of your information

We take information safety very significantly and take all essential measures to make sure that your information stays personal and safe. For on-line providers, we’ve got safety procedures and options in place to guard your information as soon as we obtain it. We additionally use SSL with a view to encrypt all information transferred to and obtained from our server.

8. How lengthy we maintain your information

We retain information in accordance with our retention schedules. We don’t retailer cost information.

When you have any questions on something on this discover, or in case you think about that your private information has been misused or mismanaged, or in case you want to train any of your rights, please contact us: Information.Safety @

It’s also possible to contact the Information Safety Officer of the Overseas, Commonwealth and Growth Workplace:

Information safety officer
Division of Information Administration
Information and Know-how Directorate
Room WHG 127
Overseas, Commonwealth and Growth Workplace
King Charles Avenue

E-mail: [email protected]

Phone: 020 7008 1500


It’s also possible to file a grievance with the Data Commissioner, which is an unbiased regulator. The Data Commissioner may be contacted at:

E-mail: [email protected]

Phone: 0303 123 1113

Workplace of the Data Commissioner
Wycliffe Home